I brought the crush washer required for an oil change on my car. This has never been an issue anywhere else. They didn't use it as requested, and now I have a slight oil leak. When I called to report the issue, Brian (the manager), said "ok". No apology, attempts at service recovery, nothing. Blatant disregard for a poorly executed job. Find somewhere else to take your car for service! Review amended for follow up service. Kalil was very professional, and they took care of everything.
Thank you for taking the time to write the review. We apologize, that’s not the experience we want you to have with us. Can you please reach out to us at 469-767-6777 to get some more information and get the issue resolved. Thank you
- Nortex Lube and Tune